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FAQ

GENERAL QUESTIONS

What (OS) is supported for InspectThis?

InspectThis is a cross-platform app, it works on multiple device operating systems (OS), like Windows, iOS, and Android. Currently, the InspectThis app supports:

IOS
Any device running iOS 8.0 or above
Android
Any device running Android 4.0 or above
Windows
Desktop / Laptop PC
Blackberry
N/A
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Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
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Business
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What does a Cloud base application mean?

A cloud application is an application program that functions in the cloud, with some characteristics of a pure desktop app and some characteristics of a pure Web app. A desktop app resides entirely on a single device at the user’s location. A Web app is stored entirely on a remote server and is delivered over the Internet through a browser interface. In simple words you do not need to buy any server, storage or hire people to support the hardware or spend money on cooling and electricity. All taken care with the license fee.

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Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
Landing Page

Do I need to be Sales Cloud or Service Cloud licensed user to use InspectThis?

No. InpectThis license does not require to be added on to Salesforce but if you are already using Salesforce, add on option is covered too. When licensed a new org can be created for InspectThis by itself.

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Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
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Can I fill out my inspections or work orders using a web browser?

YES. If you are a salesforce licensed user.

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Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
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What about reports and dashboards?

Yes. Your reports can be accessed or created via Salesforce reporting engine. Any data in your org can be used in a report or dashboard according to data permission rules. Note: What about if you are already using a 3rd party reporting software for your other platforms? If it has a built in integration to Salesforce so you can extract or read data, you can continue to use it.

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no rating based on 0 votes
Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
Landing Page

Can I do an inspection without scheduling it?

Yes. It is called Ad-hoc inspection in the app and can be performed any time to any installed asset.

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Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
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What are the main features of InspectThis?

  • Customer Accounts and Contacts
  • Work Order Management
  • Customer & Partner Communities
  • Case Management
  • Social Collaboration
  • Work Order Signature Capture
  • Add pictures, videos, files and voice to your inspections
  • Ready Accounting Bundle with Sage Live
  • Reports and Dashboards
  • Scheduling and Dispatch
  • Service Parts and Inventory
  • Service Report Templates
  • Mobile for iPad and iPhone & Android
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no rating based on 0 votes
Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
Landing Page

After an inspection or completing a work order what type document type can I output?

.PDF or .DOC from web browser, .PDF from mobile device. Note: The outputted document will be saved in the mobile device automatically once generated and PDF can be shared as email or any other media your mobile device permits. If mobile device is equipped with a Bluetooth printer the PDF can be printed in the field.

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Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
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Who are the intended users of InspectThis?

Small Business, Mid-Size Business, Large Enterprises.

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Software Name
InspectTHIS
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IOS, Android, Desktop, Laptop
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What languages does InspectThis support?

Supports multi languages (English, French, German, Italian, Spanish, Turkish etc etc)

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Software Name
InspectTHIS
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IOS, Android, Desktop, Laptop
Software Category
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What type of pricing plans does InspectThis offer?

Free Trial, Subscription

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InspectTHIS
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IOS, Android, Desktop, Laptop
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Business
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TECHNICAL QUESTIONS

What if my inspection question requires certain criteria met?

Yes, we support that too. While creating a questioner you can set the next question based on the answer chosen.

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Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
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How can I keep track or calculate the parts, items and time used on each work order?

You can use the accounting bundle license. If required InspectThis is bundled with Sage Live accounting.

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Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
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What if some inspection locations are remote to internet and I need to do offline inspections?

InspectThis is offline capable and gives you the freedom to continue doing multiple inspections or work orders until you have internet and sync to Salesforce.

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no rating based on 0 votes
Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
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What type of forms can I create for the inspections?

Any type. In addition to standard forms your you can create reference forms. Before the questioner you add a picture or video or voice to reference the questions.

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Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
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What type of answers can I get on my forms?

Below is the user input types to your forms.

Short Text
Long Text
Number
Rating
Multiple Choice
Picture
Opinion Scale
Date
Statement
Voice
Dropdown
Email
Yes/No
Video
File upload
Barcode & QR
Summary

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no rating based on 0 votes
Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
Landing Page

Can I use Barcodes or QR Codes?

Yes. You can use barcodes already attached by vendors to your assets to speed search items or create your own too.

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Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
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Do I need to write my service and used parts over and over on each work order?

No. The already created services, parts and fees can be added to work orders by simple drop down list.

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Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
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SECURITY QUESTIONS

Who will have access to InspectThis after installed?

During the installation process, you’ll be given the option of making the app available to all users, some users, or just admins. If you make the app only visible to admins, you can make it available to other profiles later.

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Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
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How secure is my connection?

The connection between the mobile device and Salesforce is secured with TLS. Transport Layer Security (TLS) is cryptographic protocols that provide communications security over a computer network

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Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
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Does InspectThis mobile application keep my Salesforce username and password?

InspectThis mobile application uses OAuth2 login process provided by Salesforce Mobile SDK, therefore your credentials are never exposed.

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Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
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Can we limit some fields to be displayed to our field inspectors?

Fields can be hidden by using field level security settings on profile level so users who has those profiles will not be able to see hidden fields. Also page layouts can be different for each profile so we will be able to prepare proper page layout for each user type.

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Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
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How we can assign inspections to proper inspectors and how we can we ensure that no other inspector see those inspections?

Inspections are being assigned to specific inspectors by using Assigned to field which is placed under inspection setup section on inspection object. Mobile app retrieves only inspector’s inspections from salesforce by using assigned to field.

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Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
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How can we know which user logged in to the system today, when and where?

Salesforce logs login history for last 6months. You can reach those logs on User object by checking login history list. Also salesforce has the ability of restricting where and when user can login in to salesforce. Please check below documentation from salesforce official help page. Salesforce Help – Login Restrictions

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Software Name
InspectTHIS
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IOS, Android, Desktop, Laptop
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Information Security

As the Supplier do you have an Information Security Function / Information Risk Management function?

Yes

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InspectTHIS
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As the Supplier do you have a formal Third Party / Supplier Management / Governance / Assurance function?

Third-Party Architecture: Salesforce may use one or more third-party content delivery networks to provide the Force’s Sites and Sitcom Services to optimize content delivery via the websites created using these services. The webpages rendered by these websites, including webpage content and data tables, to be served to visitors of such websites, as well as static resources like images, files, JavaScript code, and CSS code, may be be stored with such content delivery networks to expedite transmission. Information transmitted across a content delivery network may be accessed by that content delivery network to enable these functions. Force.com Sites customers can control the cache duration for content delivery networks by using Apex/VisualForce markup to indicate the cache lifetime. Please see the following for further information: Salesforce Help – Sites Caching  Site.com customers can control the cache duration for content delivery networks by setting the “Cache duration” property while editing within Site.com studio. Please see the following for further information: Salesforce Help – Communities Caching

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Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
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As the Supplier does your organisation have independent assurance standards or framework that you align to e.g. ISO, SOX etc and certifications example ISO27001, ISAE3402, SOC2, ISAE3402, etc.,?

Audits and Certifications The following security and privacy-related audits and certifications are applicable to the Salesforce Services:

  • Binding Corporate Rules (BCR) for Processors: Customer Data submitted to the services branded as Sales Cloud, Service Cloud, Chatter, Communities, and Force.com Services is within the scope of the Salesforce BCR for Processors. The most current version of the Salesforce BCR for Processors is available on Salesforce’s website, currently located at http://www.trust.salesforce.com.
  • EU/US and Swiss/US Safe Harbor self-certifications: Customer Data submitted to the Salesforce Services is within the scope of an annual self-certification to the EU/US and Swiss/US Safe Harbor frameworks as administered by the U.S. Department of Commerce. The current self-certification is available at https://safeharbor.export.gov/list.aspx by searching for “salesforce.com.”
  • ISO 27001/27018 certification: Salesforce is subject to an information security management system (ISMS) in accordance with the ISO 27001 international standard and aligned to ISO 27018. Salesforce has achieved ISO 27001/27018 certification for its ISMS from an independent third party. The Salesforce ISO 27001/27018 Certificate and Statement of Applicability are available upon request from your organization’s Salesforce account executive. The current Statement of Applicability does not include Work.com Services as in-scope product and will be added during the next ISO assessment.
  • Service Organization Control (SOC) reports: Salesforce’s information security control environment applicable to the Salesforce Services (except Work.com) undergoes an independent evaluation in the form of SOC 1 (SSAE 16 / ISAE 3402), SOC 2 and SOC 3 reports. Salesforce’s most recent SOC 1 (SSAE 16 / ISAE 3402) and SOC 2 reports are available upon request from your organization’s Salesforce account executive. The Work.com Services are being included in the SOC1, SOC 2, and SOC 3 reports for the period ending April 30, 2016.
  • TRUSTe Privacy Seal: Salesforce has been awarded the TRUSTe Privacy Seal signifying that Salesforce’s Web Site Privacy Statement and associated practices related to the Salesforce Services have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements, including transparency, accountability, and choice regarding the collection and use of personal data.
  • PCI: For the Salesforce Services (except Work.com), Salesforce has obtained a signed Attestation of Compliance (“AoC”) demonstrating Level 1 compliance with the applicable Payment Card Industry Data Security Standard, as formulated by The Payment Card Industry Security Standards Council (“PCI DSS”) as a data storage entity or third party agent from an Qualified Security Assessor that is certified as such by The Payment Card Industry Security Standards Council. A copy of Salesforce’s AoC is available upon request from your organization’s Salesforce account executive. Customers must use either “Platform Encryption for supported field types or the Salesforce Services’ Classic Encrypted Custom Fields feature when storing personal account numbers (“PAN” or “credit card numbers”) to benefit from Salesforce’s PCI DSS AoC. Information about “Classic Encryption” for custom fields is available in the Security Implementation Guide.

Additionally, the Salesforce Services undergo security assessments by internal personnel and third parties.

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InspectTHIS
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As the Supplier do you develop in a separate environment from the Production environment? How is this separated?

The development is done in sandbox or development org. If all developed code meets customer needs and does not create problems to other code than will be pushed to Production environment.

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InspectTHIS
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As the Supplier do you ensure that your developments teams have been formally trained in secure coding development practices?

All code must be developed in none Production org and has to pass from Salesforce Security Review. All applications enrolled in the ISVForce or Force.com Embedded Partner Programs must go through a mandatory periodic security review. The Security Review has been developed to assess the security posture of partner offerings, to ensure that applications published on the AppExchange follow industry best practices for security, and to promote trust.

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Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
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Compliance

As the Supplier do you perform Audits to ensure compliance with any Legal, Regulatory or Industry requirements?

Salesforce.com has comprehensive privacy and security assessments and certifications performed by multiple third parties. Global Audit Compliance ISO 27001/27018 SSAE 16/ISAE 3402 SOC-1 SOC 2 SOC 3 PCI-DSS TRUSTe Certified Privacy Seal CSA STAR Geographical Recognition Salesforce Processor Binding Corporate Rule EU/EEA and Switzerland Safe Harbor self-certification through the U.S. Department of Commerce FedRAMP TÜV Rheinland Certified Cloud Service

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Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
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As the Supplier do you have Data Transfer/Cross Border Agreements in place?

Trust is Salesforce’s #1 value and nothing is more important than the success of our customers. To ensure that our customers may continue to validate transfers of personal data from Europe to the U.S. under EU data protection laws, Salesforce is immediately offering its customers a data processing addendum incorporating the European Commission’s standard contractual clauses commonly known as “model clauses.” Please note that the model clauses will apply to the extent there is not another legal basis in place to validate the transfer of personal data from the EU to the U.S. The model clauses are contract templates developed by the European Commission as one mechanism for contracting parties to legalize the cross-border transfer of personal data from Europe. Salesforce’s new data processing addendum automatically incorporates the model clauses as long as transfers of personal data are not legalized by an alternative compliance standard recognized by the European Commission.

Summary

Author Rating
Aggregate Rating
no rating based on 0 votes
Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
Landing Page
Summary
Author Rating
Aggregate Rating
no rating based on 0 votes
Software Name
InspectTHIS
Operating System
IOS, Android, Desktop, Laptop
Software Category
Business
Landing Page